Privacy Policy

GLADD ("GLADD," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, engage with our services, make a donation, register for events or memberships, or communicate with us via email, phone, or SMS. By using our website and services, you agree to the practices described in this Privacy Policy.

Introduction

GLADD (Grieving Loss After Death and Dying) is a nonprofit organization dedicated to providing compassionate grief support and bereavement services. Because this work involves trust, vulnerability, and care, we take your privacy seriously and strive to safeguard your personal information with integrity and respect.

This Privacy Policy exists to help you understand:

What information we collect
How and why we use it
How we protect it
What rights you have regarding your information

Types of Information We Collect

We may collect the following types of personal information:

Personal Information

Full name
Email address
Phone number (including mobile)
Mailing address
Payment and donation information

Service-Related

Program & membership registration details
Communications you send us
Event registration information

Technical Information

IP address
Browser type & device info
Website usage data via cookies

GLADD does not intentionally collect highly sensitive personal data such as medical records unless voluntarily provided in the context of grief support, and such information is treated with heightened confidentiality.

How Information Is Collected

We collect information through:

Website contact forms
Donation forms
Membership or event registration forms
SMS opt-in forms
Email communications
Direct phone calls or text messages
Website cookies and analytics tools

Purpose of Data Collection

We collect personal information for the following purposes:

To provide grief support services and program access
To process donations and payments securely
To communicate about services, events, memberships, or updates
To send appointment reminders or relevant service-related messages
To improve our website, offerings, and user experience
To comply with legal and regulatory requirements

GLADD does not sell personal data.

Data Security Measures

GLADD implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

These measures include:

Secure servers and encrypted payment processing
Limited access to personal information
Trusted third-party service providers with security standards
Regular monitoring of systems and processes

While no system can guarantee 100% security, we are committed to protecting your information with care and diligence.

Data Sharing

GLADD may share personal information only under the following circumstances:

With trusted service providers who assist in operating our website, processing payments, or managing communications
When required by law or legal process
To protect the rights, safety, or integrity of GLADD or others

SMS & Phone Number Protection: Mobile phone numbers and SMS opt-in consent will NOT be shared with third parties or affiliates for marketing or SMS purposes.

Your Rights

You have the right to:

Access the personal information we have about you
Request corrections or updates to your information
Request deletion of your personal data (subject to legal or operational requirements)
Withdraw consent for communications, including SMS messages

To exercise any of these rights, please contact us using the information below.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

GLADD

Email: christa@gladdcommunity.com

Website: www.gladdcommunity.com