Privacy Policy

GLADD ("GLADD," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, engage with our services, make a donation, register for events or memberships, or communicate with us via email, phone, or SMS. By using our website and services, you agree to the practices described in this Privacy Policy.

01 Introduction

GLADD (Grieving Loss After Death and Dying) is a nonprofit organization dedicated to providing compassionate grief support and bereavement services. Because this work involves trust, vulnerability, and care, we take your privacy seriously and strive to safeguard your personal information with integrity and respect.

This Privacy Policy exists to help you understand:

  • What information we collect
  • How and why we use it
  • How we protect it
  • What rights you have regarding your information

02 Types of Information We Collect

We may collect the following types of personal information:

Personal Information

  • Full name
  • Email address
  • Phone number (including mobile)
  • Mailing address
  • Payment and donation information

Service-Related Information

  • Program & membership registration details
  • Communications you send us
  • Event registration information

Technical Information

  • IP address
  • Browser type & device information
  • Website usage data via cookies

03 How We Use Your Information

We may use your information to:

  • Provide grief support services and resources
  • Process donations and memberships
  • Communicate updates, reminders, or event information
  • Respond to inquiries and support requests
  • Improve website functionality and user experience
  • Maintain records required by law
  • Send SMS or email communications when opted in

04 SMS & Email Communications

By opting into communications from GLADD, you agree to receive service-related text messages and emails including appointment reminders, updates, and notifications.

  • Message frequency may vary
  • Message and data rates may apply
  • Reply STOP to opt out
  • Reply HELP for assistance

SMS opt-in consent and phone numbers will not be shared for marketing purposes.

05 Cookies & Website Tracking

Our website may use cookies and analytics technologies to help improve functionality and understand website usage patterns. These technologies may collect:

  • Browser and device information
  • IP address
  • Site activity and navigation behavior

You may disable cookies through your browser settings.

06 Sharing of Information

GLADD does not sell your personal information.

We may share information with trusted service providers or third-party vendors only when necessary to:

  • Process donations or payments
  • Provide communication services
  • Maintain website operations
  • Comply with legal obligations

We may also disclose information if required by law, subpoena, court order, or to protect the rights and safety of GLADD and its community.

07 Data Protection & Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, or alteration. However, no online transmission or storage system can be guaranteed to be 100% secure.

08 Your Rights & Choices

You may request to:

  • Access personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Withdraw consent where applicable

To exercise these rights, please contact GLADD directly.

09 Third-Party Links

Our website may contain links to third-party websites or services. GLADD is not responsible for the privacy practices or content of third-party websites. Your use of third-party services is at your own risk.

10 Children’s Privacy

GLADD does not knowingly collect personal information from children under the age of 13 without appropriate consent. If we become aware that information has been collected from a child improperly, we will take steps to remove it.

11 Changes To This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of those changes.

12 Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact GLADD directly through the website contact information available on the site.