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FAQs

Frequently Asked Questions

Who is GLADD for

GLADD is for anyone experiencing grief or loss after the death of a loved one — whether your loss was recent or years ago. You do not need to be at a certain stage of grief to reach out. If you are hurting, you are welcome here.

What kind of support does GLADD offer?

GLADD provides grief support through our Support Line, community connection, healing classes, support groups, educational resources, and access to compassionate grief coaches. We also offer a free Facebook community and a private paid community with monthly, annual, and lifetime membership options.

Is support available 24/7?

Yes. Grief does not follow a schedule, and neither do we. Our helpline is available day or night, anywhere in the world. Call or text 1-844-42-GLADD (1-844-424-5233) at any time.

How do I join the GLADD Community?

You can join GLADD’s free Facebook community or choose a paid plan for the private GLADD Community. Paid options include Individual Monthly at $19.44 per month, Individual Annual at $194.44 per year, Individual Lifetime at $522.11 one time, and Family Lifetime at $885.75 one time. Select the plan that fits your needs, complete the secure enrollment process, and follow the access instructions sent to your email.

What a Grief Coach Is & What They Do

A grief coach is a trained guide who helps people navigate the emotional, practical, and life‑shifting impact of loss. They don’t replace therapy or try to “fix” grief — they walk with you through it, help you understand what you’re feeling, and support you as you rebuild your life around the loss.

A grief coach provides both emotional support and practical guidance. They help people:

- Understand their emotions and why grief feels the way it does

- Cope with the waves of sadness, confusion, guilt, or overwhelm

- Reduce isolation and feel less alone in the process

- Make decisions when grief fog makes thinking difficult

- Create structure, stability, and supportive routines

- Rebuild identity and daily life after loss

- Honor the person who died in healthy, meaningful ways

- Move forward without feeling like they’re “leaving them behind”

They act as a stabilizing presence — part emotional support, part practical guide, part accountability partner.

How long is a coaching session?

Session length varies by coach and the type of support you are seeking. You can view each coach's availability and session details on our Our Coaches page or by booking directly through the site.

Is everything I share kept confidential?

Yes. GLADD operates in full compliance with HIPAA. All private coaching sessions are strictly confidential and are never recorded or stored. What is shared in private sessions stays private.

Is GLADD a nonprofit organization?

Yes. GLADD is a registered 501(c)(3) nonprofit organization. All membership fees and donations go directly toward running the organization and expanding our ability to serve grieving families worldwide.

How do I get started?

You can call the GLADD Support Line at 1-844-42-GLADD (1-844-424-5233), join our free Facebook community, or explore the paid membership options on this page. Our team is ready to meet you wherever you are in your journey.

Why Someone Might Work With a Grief Coach

People seek a grief coach when grief feels too heavy, unpredictable, or isolating to manage alone. Common reasons include:

- Feeling overwhelmed or unable to function day‑to‑day

- Wanting tools and guidance rather than just sympathy

- Not wanting to burden family or friends

- Feeling misunderstood or alone in their grief

- Wanting to heal without forgetting

- Wanting to feel “normal” again

- Needing someone who understands grief deeply and isn’t afraid of it

A grief coach provides clarity, structure, and steady support at a time when life feels chaotic — helping people move through grief with compassion, confidence, and connection.

What happens after the funeral?

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